Shipping + Return Policy

 

At Traveling Owl Candle Co., we are committed to delivering your orders in a timely manner. Our standard processing time is 3-5 business days from the date of purchase. However, please note that during peak seasons or due to unforeseen circumstances, shipping may take a bit longer.

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We currently ship using USPS and UPS, ensuring safe and reliable delivery to your doorstep. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Important Notes:

• Shipping times do not include processing time.

• Delivery times may vary depending on your location and the carrier’s availability.

• We are not responsible for shipping delays caused by carriers, weather conditions, or any other factors beyond our control.

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If you have any questions regarding your order or shipping, please don't hesitate to contact us at info@travelingowlcandleco.com  We’re happy to assist!

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Return Policy

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At Traveling Owl Candle Co., customer satisfaction is our top priority. While we do not offer returns or exchanges, we understand that situations may arise where you’re not fully satisfied with the condition of your candle.

If your candle arrives damaged or defective, we’re here to help! Please follow these steps:

1. Contact Us Promptly

Reach out to us within 7 days of receiving your order at [email/contact form link]. Include your order number for quicker assistance.

2. Provide Evidence

To better assist you, please provide clear photos of the damaged candle and packaging. This helps us evaluate the situation and find the best resolution.

3. Resolution

Once we review your claim, we’ll work with you to replace the damaged candle or provide an alternative solution.

Thank you for understanding, and for choosing Traveling Owl Candle Co. to brighten your space!