Terms and Conditions
Welcome to Traveling Owl Candle Co. Please read these Terms and Conditions ("Terms") carefully before using our website or purchasing our products. By accessing or using our website and services, you agree to be bound by these Terms.
1. General Information
Traveling Owl Candle Co. ("we," "us," or "our") operates the website located at www.travelingowlcandleco.com (the "Site"). These Terms govern your use of the Site and all orders placed on the Site. By using the Site, you agree to these Terms, along with our Privacy Policy.
2. Products
All candles and products sold on the Site are handmade and individually crafted. Variations in scent, appearance, or design may occur and are part of the uniqueness of our products. We strive to ensure that product descriptions, prices, and images are as accurate as possible. However, we do not guarantee the accuracy or completeness of all information.
3. Pricing and Payments
All prices on the Site are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice. We accept major credit cards, PayPal, and other forms of payment as listed at checkout. Your payment information is processed securely, and we do not store credit card details.
4. Shipping and Delivery
We ship within the U.S. Shipping times may vary based on your location. We aim to process orders within 1-3 business days, but during peak seasons, processing times may take longer. Once your order is shipped, you will receive a confirmation email with tracking information. Shipping costs are calculated at checkout based on destination and order weight.
5. Returns and Refunds
Due to the handmade nature of our products, all sales are final. However, if your candle arrives damaged or defective, please contact us within 7 days of receiving your order at info@travelingowlcandleco.com. We may offer a replacement or refund at our discretion. Proof of damage (such as photos) may be required.
6. Privacy
Your privacy is important to us. We collect personal information necessary to fulfill your orders and improve your experience on our Site. Please review our Privacy Policy for more information on how we handle your data.
7. Intellectual Property
All content on the Site, including but not limited to logos, images, product descriptions, and text, is the property of Traveling Owl Candle Co. or our content suppliers. Unauthorized use of any intellectual property is strictly prohibited.
8. Limitation of Liability
Traveling Owl Candle Co. shall not be liable for any damages arising from the use or inability to use the products or services provided on the Site, including but not limited to indirect, incidental, or consequential damages.
9. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of any updated Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in California.
11. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at info@travelingowlcandleco.com.
By using our Site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy
At Traveling Owl Candle Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (www.travelingowlcandleco.com) or purchase our products. By using our website, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information when you interact with our website. The types of information we may collect include:
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Personal Information: When you place an order or sign up for our newsletter, we collect information such as your name, email address, shipping address, billing information, and phone number.
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Non-Personal Information: We collect non-identifying information about your interaction with our website, including your IP address, browser type, and device information. This helps us improve our website and provide a better user experience.
2. How We Use Your Information
We use your information to provide, improve, and personalize our services, as well as to communicate with you. Specifically, we may use your information to:
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Process and fulfill your orders
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Send order confirmations, shipping updates, and customer service communications
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Personalize your experience on our website, including displaying relevant products and offers
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Send promotional materials, newsletters, or other marketing communications (you may opt out at any time)
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Improve the functionality and performance of our website
3. Sharing Your Information
We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to help us fulfill orders, process payments, and improve our services. These third parties include:
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Payment processors (e.g., PayPal, credit card companies)
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Shipping carriers (e.g., USPS, UPS)
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Website hosting and analytics providers (e.g., Google Analytics)
These third parties only have access to the information necessary to perform their services and are required to maintain the confidentiality and security of your data.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption technology, secure servers, and limited access to personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights
You have the right to:
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Access, update, or delete the personal information we hold about you
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Opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly
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Request that we stop processing your personal data in certain cases
To exercise any of these rights, please contact us at info@travelingowlcandleco.com.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device and allow us to recognize your browser and collect information about your preferences. You can control cookies through your browser settings, but disabling cookies may limit the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy. Your continued use of our website constitutes acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: